Maintaining a website is hard.
Let us take that nagging item off your to-do list. Let us work on your website so you can focus on what you do best.
Websites are no longer a “set and forget” part of your business. As technology evolves, website software is constantly being updated to make it more secure, faster, and more visible to search engines. Just like Microsoft Office and your smartphone software needs updating, so too does your website.
Your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions. if the day ever comes when something goes wrong with your site, we’ll be there, ready to help you solve the problem and get your site back in tip-top shape.
Care Plans offer you...
Time saver
If you’re running a business, you know the value of time. We maintain websites every day. So why would you spend hours of your valuable time on maintenance tasks we can handle in minutes? We’ll do the backups, you go watch your kid play soccer.
Peace of mind
No one likes to find out their site has been hacked, but if you’re running a business (especially one online), every minute your site is down can mean lost revenue. You’ll sleep better knowing your site is safe and secure in our capable hands.
Safety net
Even if you have the time to maintain your site alone, there will always be those times when you think you’ve done everything right, but something breaks. You need someone you can turn to that has the experience and skill to get your site back on track.
Killer sidekick
Just like any good sidekick, our job is to stand in the shadows and make you look good. You’re great at what you do, but you’re probably not as well versed in web development and online marketing. So let us handle all the techie stuff, and you can take all the glory.
Choose the plan that fits your business
Sliver
- This plan is recommended for informational/brochure websites that do not frequently add new content. This plan is for site owners that are not focused on growing an audience or customer base.
Sliver
- This plan is recommended for business and e-commerce website owners that plan to use their site as a tool to grow their online audience and customer base.
Sliver
- This plan is recommended for business and e-commerce website owners that plan to use their site as a tool to aggressively grow their online audience and customer base.
Your Care Plan can include...
Software Updates
Just like the apps on your phone, your website software needs regular software updates. Fun fact: the leading cause of hacked websites is out-of-date software. We’ll keep your website software up-to-date.
Security Scanning
It seems like website hacks are inevitable these days. Even companies as large as Target and Yahoo! have fallen victim. That’s why it’s more important than ever to be on top of things. We’ll run daily security scans and attempt to lock out hackers before they’ve done any damage.
Website Backups
Nobody’s perfect. There may come a time when you delete some valuable content - or maybe you’re the lucky recipient of a hacker’s evil efforts. Either way, we’ll have daily backups on file that will let us roll your site back to exactly how it looked yesterday (or three Tuesdays ago).
Website Analytics Reporting
Stay informed on the status of your website. We’ll send you a monthly report, detailing the work that we’ve completed and recommendations for work we’d like to complete in the future.
Premium Hosting
Hosting is one of those things that gets overlooked far too often. Can you get hosting for $2/month? Yes. Is it going to be dreadfully slow and put you at high risk for getting hacked? Also yes. Lucky for you, every Care Plan includes super-fast, super security hosting.
Consultation / Strategy Sessions
If you’re serious about growing your business online, strategy sessions are one of the best services we have to offer you. Let’s sit down or get on the phone, get clear about what your goals are, and layout a plan to get you there.
You can use your support hours to...
Make small changes to your website
Technology changes (faster than we’d like), and so can your business. Use support hours to make those iterative changes to your website, without having to sign on for a whole new project.
Update and post content
Not every business owner likes to spend time adding and editing website content (blog posts, new pages, etc.) Use your support hours to get content updated on your site. Type up your content, and send it off to us to format and post.
Get your questions answered
There will always technology-related questions that arise. Maybe your email is being weird, or your hosting provider sent you a cryptic email. Don’t stress over what to do; use your support hours to get quick and accurate answers to your questions.
Sliver
- Software Updates
- Monthly Backups
- Security Scans and Firewall
- Database Optimization
- Monthly Report
- 1 Hr. Support Time (quarterly)
- Additional Support billed at $50/hour
Sliver
- Website Hosting
- Software Updates
- Weekly Backups
- Security Scans and Firewall
- Database Optimization
- Monthly Report
- 1 Hr. Support Time (monthly)
- Monthly Recommendations for Site Improvements
- Additional Support billed at $30/hour
Sliver
- Website Hosting
- Software Updates
- Access to our library of premium plugin licenses
- Daily Backups
- Security Scans and Firewall
- Monthly Report
- 2 Hr. Support Time (monthly)
- Monthly Recommendations for Site Improvements
- Monthly 60-Min. Strategy Call
- Additional Support billed at $20/hour
Not a client? Not a problem.
Not a current client but still interested in a Care Plan? Not a problem! Even if your website was built by someone else, we’d be happy to help you maintain and grow your online business. Before we get started, we’ll need to take a peek under the hood of your website. We call it a Website Health Check.
Frequently Asked Questions
HERE ARE SOME OF OUR ANSWERS
Unfortunately, we don’t offer one-off fixes or hourly work for business that are not on a Care Plan. If you’re not on a Care Plan and need help, you’ll need to either sign up for a plan or fill out our intake form so we can get you a proposal. Simply put, we prefer to spend our time and energy building ongoing relationships with businesses that are focused on continual growth and success.
Unfortunately, we don’t offer one-off fixes or hourly work for business that are not on a Care Plan. If you’re not on a Care Plan and need help, you’ll need to either sign up for a plan or fill out our intake form so we can get you a proposal. Simply put, we prefer to spend our time and energy building ongoing relationships with businesses that are focused on continual growth and success.
Unfortunately, we don’t offer one-off fixes or hourly work for business that are not on a Care Plan. If you’re not on a Care Plan and need help, you’ll need to either sign up for a plan or fill out our intake form so we can get you a proposal. Simply put, we prefer to spend our time and energy building ongoing relationships with businesses that are focused on continual growth and success.
You can cancel your Care Plan at any time. We’d hate to see you go, but we understand that the needs of your business can change. To request a cancellation, please complete this short form, and we’ll stop your payments within 5 business days.
A Website Health Check is a one-time service that includes a site backup, software updates, and recommendations on areas of your site that could use a little extra attention. If CYGEC IT SOLUTIONS didn’t build your site (or it’s been awhile since you’ve been on one of our plans), you’ll need to purchase this service before starting a Care Plan.
Absolutely! If you’re looking to build a partnership with qualified web professionals, we’d be happy to work with you. Before we get you started on a Care Plan, we’ll need to do a Website Health Check to get you set-up for success.
If you need work on your site that exceeds your included monthly support time, we will be happy to submit a proposal for your approval. If the amount of time required is fairly small, we may contact you and, with your approval, work past your provided time and bill you for the overage at our current support rate. Either way, we will never exceed your provided support time without notice and surprise you with an unexpected invoice.
We will, as well as any contractors we employ to exclusively work on your website care support. We do take customer privacy very seriously. We encourage you to review our privacy policy and read more about our company.
There is no annual contract, however we do require a month to month commitment. If you are not happy you can cancel at any time, we will continue to work on your site through the rest of that month and you will not be charged for the next month.
Most of the time you will not be bothered with issues. We will resolve any issues promptly if and when they occur. There are times where we will alert you to an issue if it requires further decision on your part, or has the potential to impact your sales.
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
If you have a task that is beyond what is included in your plan, we’ll need you to fill in a separate project brief so we can be clear on what you need and create a separate quote.
However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.
Still have questions about Care Plans? Head on over to our Contact Us page, and send us a quick message. We’ll have someone get back to you within 1 business day.